Telesales Read more
In bound and out bound. Telmark shows you how to get through to the decision maker and structure calls to reach your objective.
Collections Read more
In bound and out bound. Get people ‘on side’ with empathy not aggression. If the call is lost, no one wins!
Customer Service Read more
How often when we make a call as a customer do we feel like hanging up as soon as we hear the voice at the other end?
Team leader skills Read more
How are your managers at motivating their teams? The key word is motivation. So often manager’s de- motivate their team and can destroy confidence rather than build it. However unintentional.